In-stock orders are processed and dispatched within 24–72 hours of payment confirmation. Pre-orders follow the dispatch date shown on the product page; this is not the delivery date.

We currently offer standard shipping only, with an estimated delivery time of 5–8 days after dispatch. Processing and pre-order waiting time are additional. Delivery times are estimates and may vary by destination or customs clearance.

Available destinations and shipping charges are shown at checkout. If your delivery address is not accepted, contact our customer support team before ordering. Unless expressly included at checkout, applicable import duties and taxes are payable by the recipient.

Once your order has been dispatched, we’ll email you a shipping confirmation with tracking details. Please check your spam or junk folder if you cannot find it.

Check your spam or junk folder and make sure the email address used at checkout is correct. If you still cannot find your confirmation, contact our team with the name and email address used for your order. Please do not send full payment-card details.

Contact us as soon as possible with your order number and the change you need. Changes depend on the order’s fulfilment status and cannot be guaranteed after dispatch. You can request cancellation of an unfulfilled pre-order before it is dispatched.

Use our size calculator as a starting point, then compare the garment measurements with a similar item you already wear. Our tops have a relaxed, oversized fit and our tracks have a straight, wide-leg silhouette. Height and weight alone cannot guarantee the right fit.

Follow the care label on your garment. Care requirements can vary between fabrics, prints and appliqué details. Our Fit & Care guide provides general guidance.

You can request an eligible clothing return or size exchange within 14 days after the last item in your order is delivered. For change-of-mind or size returns, items must be unworn, unwashed and in their original condition with tags attached. Size exchanges depend on stock availability. Our Returns Policy sets out the full conditions.

Contact our customer support team with your order number, the item and your reason for returning it. Please wait for instructions and confirmation of the correct return address before sending anything. Customers pay return postage for change-of-mind or size returns.

Contact us as soon as possible with your order number and clear photos where available. Our team will review the issue and help arrange a replacement or refund as appropriate. Your statutory consumer rights are not affected.