Refund policy

This policy applies to CAEVI clothing orders placed on or after October 11, 2026. Earlier orders remain covered by the policy applicable when they were placed. Your statutory consumer rights are not affected.

14-day clothing returns & size exchanges

Email support@caevi.com within 14 days after the last item in your order is delivered to request a return or size exchange. Please include your order number and the items you want to return.

For a change-of-mind or size return, clothing must be unworn, unwashed, with original tags attached and in its original condition. Trying on an item indoors to check the fit is fine. Please keep the original packaging where possible. These conditions do not limit rights relating to faulty or misdescribed goods.

Return shipping & exchanges

For a change-of-mind or size return, the customer arranges and pays return postage. Use a tracked service and keep proof of posting. Contact us for the correct return address before sending anything; the sender address on the parcel may not be our return address. Please send the item within 14 days after notifying us.

We do not charge a restocking fee. Size exchanges depend on stock availability. Once an eligible return is received and inspected, we will arrange the replacement; if the requested size is unavailable, you can choose a refund. CAEVI covers standard shipping of the first replacement size; any additional or express shipping cost will be explained before you agree.

Wrong, damaged or faulty items

If your item is faulty, damaged in transit or incorrect, contact us as soon as possible with your order number and photos where available. CAEVI will cover reasonable return and replacement shipping for a confirmed issue and arrange a replacement or refund, as appropriate. You do not need to buy a return label until we have provided instructions. Statutory rights apply even if a fault becomes apparent later.

Refunds

We will confirm the outcome after inspecting your return and issue an approved refund to the original payment method within 14 days. Bank processing time is additional. For a change-of-mind return, original delivery charges are not refunded unless required by law. Where a statutory right of withdrawal applies, standard outbound delivery charges will be refunded as required; extra costs for an upgraded shipping service may be excluded.

Pre-order cancellations

You can request cancellation of an unfulfilled pre-order at any time before dispatch by emailing your order number to support@caevi.com. We will confirm cancellation and refund the amount paid for the cancelled items; if the whole order is cancelled before dispatch, delivery charges are also refunded. Once dispatched, the return process applies.

Discounts & consumer rights

Using a discount code does not automatically make clothing final sale. Any genuine final-sale restriction must be clearly shown before purchase and cannot remove rights required by law. Nothing in this policy excludes or restricts your mandatory consumer rights.