Shipping policy
pre-orders
Pre-orders are open now. Dispatch begins November 1, 2026. This is the start of shipping, not a promised delivery date. Orders placed before November 1 are paid in full at checkout and are held until dispatch begins. If the estimate changes, we will contact affected customers.
Request cancellation before dispatch by emailing support@caevi.com with your order number. See our return and refund policy. If an order contains both in-stock and pre-order items, it ships together once all items are available unless we agree otherwise.
Processing & tracking
In-stock orders normally take 1–3 business days to process. For pre-orders, processing starts from November 1, not the day the order was placed. Carrier delivery time is additional. Holiday or busy-period delays may affect these estimates.
We will email a tracking number after dispatch. Please check your spam folder if you do not see it.
Shipping costs & availability
Available destinations, shipping charges and service options are shown at checkout. Existing free-shipping offers are applied at checkout when the order and destination qualify. Express shipping, where available, shortens carrier transit time; it does not bring forward a pre-order dispatch date.
Estimated carrier transit times
These are our existing standard estimates, counted after dispatch, not guarantees. Processing and pre-order waiting time are excluded.
| Destination | Standard transit estimate |
|---|---|
| United States | 5–8 business days |
| Canada | 8–10 business days |
| Australia | 6–10 business days |
| United Kingdom | 3–5 business days |
| Germany | 5–8 business days |
| France | 3–5 business days |
| Italy | 6–8 business days |
| Spain | 5–8 business days |
| Netherlands | 6–8 business days |
| Austria | 6–8 business days |
| Poland | 6–8 business days |
| New Zealand | 8–15 business days |
| Other EU countries | 6–10 business days |
| Other international destinations | 6–20 business days |
Existing express estimates for the United States and Canada are 3–5 business days after dispatch where the service is available at checkout.
Customs & addresses
Import duties or taxes may be charged by your destination country. Any charges not collected at checkout are the customer's responsibility where permitted by law. Check your delivery address carefully and contact us promptly if it needs correcting; changes may not be possible after dispatch.
Delayed, lost or damaged parcels
Contact support@caevi.com if tracking stalls, a parcel is missing or an item arrives damaged. We will help investigate with the carrier and arrange a suitable resolution, including replacement or refund where appropriate. You will not lose your statutory rights merely because the parcel has been handed to a carrier.
